Our Policies

We strive for perfection in every project we produce, which is why we’ve established clear policies to ensure consistent quality, accuracy, and the best possible results for our clients. 

Proofing Policy
• Understand that production can begin right after approval, so changes may not be feasible if necessary. 
• A physical proof can be requested before the job is ran to ensure everything is in order. 
• The customer is fully responsible for final proof verification and approval prior to the print process. Once you submit an order,  you are agreeing that you are fully satisfied with the document layout, style, format and content and you accept responsibility for any errors therein. 
• WE DO NOT PROOFREAD. Impressive Printing will assume that you have verified the spelling, grammar, content, layout, etc. are all correct and will not accept any liability for errors resulting from improper proofing. The same goes for image resolution – some files might not be flagged as blurry, it is up to you to see.
• If you are getting a reprint of a previous job and need the color to match exactly, please bring us a sample. We cannot guarantee color matching without a reference, even if we have printed it in the past. 
• If a job is needed in a fast turnaround, it must be made clear before the artwork is approved, and can potentially result in a rush charge.
• If your file is sent as a Google Drive link, it is too big to be sent through email. Please download the file to view.
 
By approving a proof, you acknowledge that you have carefully reviewed and fully understand the artwork presented, and you agree to all terms outlined in this policy. If a re-run is needed due to a proofing error, the customer will cover the cost of both runs.
Payment Policy

If credit has not been established with our company, payment in full is required at the time of pickup or prior to shipment.

Accepted payment methods include cash, credit card, check, or Zelle. A 6% surcharge will be added to all payments made with American Express.

Orders will not be released until payment has been received.

Political Payment Policy

All political projects must be paid IN FULL at the time of pick up, even if credit is established.

Postage Payment Policy

All political projects must be paid IN FULL before any items are taken to the post office. This includes, but is not limited to, EDDMs, political mailers, and bulk mail jobs. No items will be released for mailing without full payment.

Mailing Policy

As of January 2022, Impressive Printing can not be held responsible for any issues with local post offices or mail houses. We will provide receipt of delivery, but take no responsibility for the possible mishandling of mail thereafter; this includes time frame of delivery, loss of delivery, etc.